Deposits are not refundable only transferable when apply in the same conditions they were booked.
You should book your place with a deposit of 30% of the total, and must pay the 100% two weeks before the departure date.
To book your place in the trips you must give a deposit of 20% of the total, and pay it in full one week before the departure date.
Every passenger must
Respect the itinerary provided.
Be on time in the assigned meeting points during the trip.
You are responsible for your belongings at all times.
On trips to the United States, you must have a VISA and a current I- 94 permit; respect the limitations of prohibited items to the crossing. (No fruits, raw meats, etc).
For security reasons all children pay a seat, children under 5 years old must be seated correctly in the booster chair, the chair should be provided by the passenger.